Returns & Refunds
Simple, hassle-free returns within 15 days of delivery.
Hassle-Free Return Process
We want you to be completely satisfied with your My Celics air purifier. If you’re not, our return process is straightforward and designed to be as painless as possible.
Initiate Return
Log into your account and select the order, or contact our support team to start the return process.
Schedule Pickup
We will arrange a free doorstep pickup from your address within 2-3 business days.
Receive Refund
Once inspected, your refund will be processed to your original payment method within 5-7 days.
Return Eligibility
To ensure a smooth return process, please review our eligibility criteria below:
| Condition | Eligible for Return? |
|---|---|
| Unopened, original packaging | Yes (Full Refund) |
| Opened, unused, all accessories included | Yes (Full Refund) |
| Lightly used (within 15 days) | Yes (Subject to inspection) |
| Defective or damaged on arrival | Yes (Free replacement or full refund) |
| Filters (Replacement parts) | No (Unless defective/unopened) |
| Physical damage caused by user | No (Covered under chargeable repair) |
Refund Timelines
Refund processing times vary depending on your original payment method:
- Credit/Debit Cards: 5-7 business days after processing.
- Net Banking/UPI: 3-5 business days after processing.
- Wallets: 24-48 hours after processing.
Please note that it may take an additional 2-3 days for the inspection of the returned product before the refund is initiated.
Exchanges & Replacements
If you received a defective item or the wrong model, we will arrange a free replacement. Please report any transit damage within 48 hours of delivery. For exchanges to a different model, the original item must be returned for a refund, and a new order must be placed.
Need to start a return?
Our support team is ready to assist you.